سياسة البيع والضمان

Welcome to Speciality Hub! We appreciate your trust in our website and always work to provide the best service for you. Below are the main basic terms of sale, including obligations for both the seller and the customer. Order Cancellation The customer has the right to cancel the purchase before shipping, and accordingly, can get a full refund. Contact us directly through customer service to arrange cancellation procedures. The refund process takes five working days, and may reach twenty days in some cases. If payment has been made, the amount paid will be refunded according to the payment method used (bank transfer, Visa, MasterCard), and cash refunds are not available. Exchange and Return Exchange and return are free if there is a manufacturing defect or an error from the first party. The customer bears the shipping costs if there is no manufacturing defect or error from the first party. Returns are only accepted if the product is in the same original condition at purchase and wrapped in the original packaging. Products to be exchanged or returned must be in their original condition at purchase and wrapped in the original packaging. The customer must contact customer service within 3 days of receipt. The order amount will be refunded to the customer within 3 to 21 working days, minus the shipping cost. Coffee products and coffee beans cannot be returned or exchanged. Gift cards cannot be returned or exchanged. Products purchased from the "As-Is" section are not eligible for return or exchange. Special Provisions If a shipping policy is issued for product exchange or return, the customer must deliver the product to the SMSA office within 3 days. If the customer delays delivery, an additional fee of 28.75 riyals applies. The first party is not responsible for any delay in delivering shipments to the shipping company. Speciality Hub has the right to suspend or modify the points program with prior notice to customers, giving them a deadline to convert their points, via email or social media announcement. Warranty and Maintenance A two-year warranty applies to all electrical devices directly from the agent, starting from the date of purchase. The warranty covers only manufacturing faults. The warranty includes repairing or replacing the product within no more than 30 days from the customer’s complaint about covered faults, if spare parts are available. The warranty does not include consumable parts. Products purchased from the "As-Is" section are not covered by the warranty. Warranty Exceptions Attempting repairs outside the authorized service center or installing unapproved spare parts. Misuse of the product, such as: exposure to breakage, moisture, or high heat. All faults resulting from operating the device and connecting it with water specifications not recommended by the company. Non-compliance with the user manual and instructions provided with the device during operation and use. Violation of periodic maintenance conditions or manufacturer’s instructions. The warranty does not include shipping costs. Shipment Damage In case of damage to the shipment or part of it, or loss, the shipping company is responsible for compensating the customer with an amount not exceeding 100 riyals. Compensation is arranged by contacting the first party’s customer service. Shipment Insurance The customer can insure their order by contacting customer service via WhatsApp or email. The shipment is insured for an additional amount determined by the first party. Shipping and Delivery After confirming the order and payment, the first party prepares the order and delivers it within no more than 6 working days, from Saturday to Thursday. The order of the second party is stored for up to three weeks after approval and full payment. Responsibility for the goods transfers from the first party to the second after the three-week period. The first party cares for the goods as much as possible, but after more than six weeks, the first party is no longer responsible for the sold goods. Shipping within Saudi Arabia The first party guarantees shipping orders, issuing a tracking number, and delivering to the carrier within 3-7 working days after receiving the payment and confirming the transaction. Delivery time for customers in "Khobar - Dhahran - Dammam - Saihat" is within one or two working days. For other regions in the Kingdom, orders are shipped via SMSA or Redbox, with delivery within 3-4 working days after issuing the tracking number and handing over to the carrier. Any delay in receiving the shipment is outside the responsibility of the first party. Customers can contact SMSA directly at their unified number (920009999) or via WhatsApp (966+ 11 289 2999). For orders via Redbox in the following cities: Riyadh, Jeddah, Dammam, Al-Ahsa, Jubail, Al-Kharj, Khobar, Dhahran, Ras Tanura, Diriyah, Mecca, the customer picks up the shipment from the nearest Redbox branch. If the customer does not receive the shipment and it is returned to us, and the customer reorders, an additional shipping fee of 25 riyals plus the pre-paid fees will be charged. Shipping Fees within Saudi Arabia If the total order is 300 riyals or more, shipping is free. If the total order is less than 300 riyals, a shipping fee of 15 riyals is charged. If the shipping option is Redbox, the fee is only 10 riyals. Order Cancellation Orders cannot be canceled if the customer delays beyond the specified pickup date from the shipping company. Cashback is not refunded upon order cancellation, as it is used once by the customer. Exceptions: The order does not consist of coffee products or coffee beans. The order has been returned to us and received from the shipping company. If the above conditions are met, the order is canceled and the amount refunded minus the shipping fees. International Shipping The first party guarantees shipping orders, issuing a tracking number, and delivering to the carrier within 3-7 working days after receiving the payment and confirming the transaction. Delivery is within 15 working days via SMSA or DHL, and any delay is outside Speciality Hub’s responsibility. Customers should contact SMSA at (920009999) or DHL at (920003450) directly for delays. International Shipping Fees Shipping fees are calculated based on the weight of the shipment, and detailed fees are shown before completing payment. Offers Orders are shipped within 1-4 working days, and delivery takes 7-10 working days after order confirmation. Free shipping is available only for customers inside Saudi Arabia. You can use only one discount code per order. The discount does not include discounted wholesale cartons, discounted commercial machines, the "As-Is" section, or Forte BG Baratza grinder. Payment Methods on the Website Payments are accepted via electronic payment services: "Mada, Visa, MasterCard, and Apple Pay."